warranty? what warranty?
this past tuesday i got a Samsung SyncMaster 955DF 19" monitor from newegg.com
i plug it in, and start to use it - and notice some dead pixels on the screen. several of the pixels are solid black. there is like 3 pixels in various parts of the screen that are out, and then like 5 more pixels all in one spot that are out, forming what looks like a big black dot.
basically, i got a bad monitor. i go to newegg.com to try to RMA it and get it swapped for another one. newegg.com wont do an RMA on it, and tells me to use the manufacturer's warranty. so i contact Samsung. they tell me i need to pay to ship it to some repair center 300 miles away (and they offered me driving directions if i wanted to take it up there myself and save on shipping). i tell them that i just paid a bunch of money to have it shipped to me, and it doesnt work, and now i have to pay money to ship it back?
basically, long story short, - i'm paying $40 to get another monitor sent to me --- a REFURBISHED ONE. not a new one. i just paid for a new one, and they offered to give me a refurbished one in its place since the new one didn't work. so what can i do? just live with the dead pixels? they get really annoying, as so many of them are "out" .. and my "3 Year Warranty" that is advertised on the monitor (it even has a sticker right above the screen that boasts that), i still have to pay, and only get a used one in return.
if anyone works for Samsung or any place that could swap me for a brand new Samsung SyncMaster 955DF, feel free to contact me. it was a $230 monitor, but i paid like $30 shipping, and paid another $40 shipping to get a different one. i'm out $300 now for will end up being a used/refurbished monitor. and what if that one is bad too? will i have to keep paying to try different ones?
newegg.com is great and everything, but i think my next monitor purchase will be from a local store so i know i can exchange it.
warranty? what warranty? Read More »
