Dial-Up Error 720 (PPP)

Windows XP SP2

While working on a client’s system, every time they would try to make a dial-up connection, it went like this:

– Modem would pick up the phone and dial.
– Carrier sounds / handshaking would occur.
– Username and password were checked and verified.
– Then it would disconnect with an error code of “720”

More on the message:

Error 720 – the connection attempt failed because your computer and the remote computer could not agree on PPP control protocol.

I had tried every fix I could find. Removing the Winsock and Winsock2 keys, re-installing TCP/IP, and running a series of commands using the “netsh” tool.

None of that worked.

What seemed to work:

“WAN Miniport (IP)” seemed to be messed up some how. It was listed twice in Device Manager.

I had to remove the keys for the two entries from the registry, then I could remove the devices from Device Manager.

I had to use the “devcon” command to re-install the “WAN Miniport (IP)” device.

The command to restore the WAN Miniport (IP) device was:

devcon.exe install %windir%\inf\netrasa.inf MS_NdisWanIp

You can get DEVCON.EXE (32-bit and 64-bit) from here:

You can get more info on this from here: